Use Remotely for remote support.
Navigate to https://remote.saik0.com/downloads.
Click the file relevant to your OS (Likely "Windows (64-Bit)")
Save the file
Open the file
Windows will pop up a warning page. Click "More info" then "Run anyway".
Enter "https://remote.saik0.com" into the prompt that opens. (This step may not be needed if you've done this before.)
Share your Session ID with me.
You will soon have a "Connection Request" notice. This is you authorizing me access to your machine. Click "Yes".